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– theglobeandmail.com
4 New Customer Service Tactics Banks Are Trying
– ratesupermarket.ca
By: Barry Choi
Over the years the financial services industry has made strides to improve customer service. It seems like an eternity ago when we could only visit the bank on weekdays from 9 – 5. But as technology changes, so do the expectations of customers; offering convenience no longer guarantees satisfaction or loyalty.
Fortunately, some companies sense the customer service storm is coming and have already announced or rolled out new features that should get people excited. From enhanced security features, to new secured chats, here are four companies that are improving their customer service.
Tangerine launches real-time secure chat
Tangerine has always led the customer service experience so whenever they make an announcement it’s usually a big deal. Earlier this month they launched their Secure Chat, a new service that allows clients to interact securely with the bank in real-time.
This is a significant upgrade over its previous chat feature which was limited to general inquiries; clients will now be able to have typed conversations about their confidential banking needs and complete transactions if they so desire…
4 New Customer Service Tactics Banks Are Trying
– ratesupermarket.ca
By: Barry Choi
Over the years the financial services industry has made strides to improve customer service. It seems like an eternity ago when we could only visit the bank on weekdays from 9 – 5. But as technology changes, so do the expectations of customers; offering convenience no longer guarantees satisfaction or loyalty.
Fortunately, some companies sense the customer service storm is coming and have already announced or rolled out new features that should get people excited. From enhanced security features, to new secured chats, here are four companies that are improving their customer service.
Tangerine launches real-time secure chat
Tangerine has always led the customer service experience so whenever they make an announcement it’s usually a big deal. Earlier this month they launched their Secure Chat, a new service that allows clients to interact securely with the bank in real-time.
This is a significant upgrade over its previous chat feature which was limited to general inquiries; clients will now be able to have typed conversations about their confidential banking needs and complete transactions if they so desire…
