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Around the same time, Supriya James, CWB’s senior vice-president of human resources, had just completed a 36-hour course through Canadian leadership-coaching company Essential Impact. The certification program is based on non-directive coaching, which encourages employees to discover solutions on their own rather than offering them advice. James and Forseille figured a similar internal program would be a great way to tackle the lack of progression that CWB employees were experiencing. So, they started building one.
“It’s a proactive approach to keeping our talent”
Their first step was to select 25 senior leaders in their organization of 2,600 to become certified coaches through Essential Impact’s program…