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WestJet’s COVID refunds—can you get your money back?
– moneysense.ca
In a somewhat surprising move on October 21, 2020, WestJet announced it will be issuing refunds to the original form of payment to travellers who had their flights cancelled due to COVID-19.
You would think this would have been an obvious move back in March 2020, but airlines are notorious for holding onto your cash for as long as possible. Until the announcement was made, WestJet, and most airlines simply provide travel credits/vouchers.
Before you jump on the phone and demand your money back, it’s best to understand what’s going on and why this decision was finally made.
How to get your WestJet refund if you qualify for one
To be clear, the refunds are available to travellers who had WestJet or Swoop flights cancelled on them due to COVID-19. If you cancelled a flight on your own and accepted the travel bank credit, you would not be eligible for the cash refund.
WestJet will contact those people it deems eligible for refunds as of November 2, 2020, but it is taking a phased approach, starting with flights cancelled in March and will continue from there…
You would think this would have been an obvious move back in March 2020, but airlines are notorious for holding onto your cash for as long as possible. Until the announcement was made, WestJet, and most airlines simply provide travel credits/vouchers.
Before you jump on the phone and demand your money back, it’s best to understand what’s going on and why this decision was finally made.
How to get your WestJet refund if you qualify for one
To be clear, the refunds are available to travellers who had WestJet or Swoop flights cancelled on them due to COVID-19. If you cancelled a flight on your own and accepted the travel bank credit, you would not be eligible for the cash refund.
WestJet will contact those people it deems eligible for refunds as of November 2, 2020, but it is taking a phased approach, starting with flights cancelled in March and will continue from there…
