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CIBC ranked No. 1 in mobile banking customer service
– moneysense.ca
(Chris So/Toronto Star via Getty Images)CIBC has come in first in a Canadian ranking of customer service in mobile banking. The bank topped the ranking based on its customizable experience, a feature to enable customers to book meetings and for its fingerprint ID security.
In its 2017 Mobile Banking scorCard Review, Surviscor surveyed the banks with 2,500 usage-related questions to find which mobile banking experience Canadians prefer.
Top 10 banks
Rank
Bank
Grade
1
CIBC
91%
2
National Bank
88%
3
Scotiabank
85%
4
Tangerine
75%
5
Desjardins
69%
6
PC Financial
67%
7
RBC Royal Bank
62%
8
Coast Capital Savings
58%
9
Meridian Credit Union
56%
10
ATB Financial
51%
“With CIBC, everything they do, they tend to do very well,” says Glenn Lacoste, President and CEO of Surviscor…


