Bank Websites: What Canadians Want – Pt. 2 + MORE Jun 25th

Shifting financial regulations in Switzerland have made private banking a challenging industry for foreign banks operating there

By Derek Nicholson
What makes a great bank website or mobile app? With more than three quarters of Canadians now using online banking, it’s become the norm rather than a trend – and it’s important to see how our banks are keeping up. To examine how customer satisfaction is attributed, we conducted a small survey to see how Canadians feel about their lender sites and apps.
Here are the highlights.
Also read: Bank Websites Pt. 1 – The Good, The Bad, and the Ugly>
How Often Do We Use Mobile Banking?

Seventy six per cent of our respondents indicated that they frequently visit a lender’s website to use online banking services, and 22 per cent state they frequent the mobile app. This not only confirms growing usage, but shows that Canadians are repeat mobile users. An increasing number of consumers enjoy the idea of banking at home at their convenience – and not having to visit a branch every time. I think it’s safe to say that the 7 per cent stating that they’ve never used either service before will definitely change…

(Shaun Egan/Getty Images)
OTTAWA – As Canadians head out for their holidays this summer, they’re going to be reaching for their credit card to pay their way and experts want them to take some simple steps to protect against fraud.
While entirely eliminating the risk that your card number will be stolen isn’t possible, reducing the chances you will be hit requires mostly common sense.
Don’t lend your card, protect your personal identification number, don’t share your PIN number and check your transactions regularly.
“You should protect your card like you would cash,” says Maura Drew-Lytle, spokeswoman for the Canadian Bankers Association.
Beware of CRA phone scam »
Drew-Lytle says banks are constantly monitoring credit card transactions looking for fraud, so you may want to let your bank know if you’re travelling so they don’t suspect your purchase of a souvenir while on holiday in Europe is someone that has stolen your card.
“If you’re someone that doesn’t travel a lot and all of a sudden they see transactions from Spain on your credit card, they may block it thinking it is fraudulent,” she said…

By Derek Nicholson
What makes a great bank website or mobile app? With more than three quarters of Canadians now using online banking, it’s become the norm rather than a trend – and it’s important to see how our banks are keeping up. To examine how customer satisfaction is attributed, we conducted a small survey to see how Canadians feel about their lender sites and apps.
Here are the highlights.
Also read: Bank Websites Pt. 1 – The Good, The Bad, and the Ugly>
How Often Do We Use Mobile Banking?

Seventy six per cent of our respondents indicated that they frequently visit a lender’s website to use online banking services, and 22 per cent state they frequent the mobile app. This not only confirms growing usage, but shows that Canadians are repeat mobile users. An increasing number of consumers enjoy the idea of banking at home at their convenience – and not having to visit a branch every time. I think it’s safe to say that the 7 per cent stating that they’ve never used either service before will definitely change…

Called for the possible adoption of a bilateral agreement to clarify responsibilities in winding up failed banks