CIBC ranked No. 1 in mobile banking customer service Apr 4th

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CIBC ranked No. 1 in mobile banking customer service

– moneysense.ca

(Chris So/Toronto Star via Getty Images)
CIBC has come in first in a Canadian ranking of customer service in mobile banking. The bank topped the ranking based on its customizable experience, a feature to enable customers to book meetings and for its fingerprint ID security.
In its 2017 Mobile Banking scorCard Review, Surviscor surveyed the banks with 2,500 usage-related questions to find which mobile banking experience Canadians prefer.
Top 10 banks

Rank
Bank
Grade

1
CIBC
91%

2
National Bank
88%

3
Scotiabank
85%

4
Tangerine
75%

5
Desjardins
69%

6
PC Financial
67%

7
RBC Royal Bank
62%

8
Coast Capital Savings
58%

9
Meridian Credit Union
56%

10
ATB Financial
51%

“With CIBC, everything they do, they tend to do very well,” says Glenn Lacoste, President and CEO of Surviscor…

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