Banking in Canada can be a murky subject – one that we hope to shed some light on with a series of highly informational articles.
Latest News
ECB says 13 of 130 big European banks flunk test of their finances, must find 10B euros + MORE Oct 26th
FRANKFURT – The European Central Bank says 13 of Europe’s 130 biggest banks have flunked an in-depth review of their finances and must increase their capital buffers against losses by 10 billion euros ($12.5 billion).
The ECB said 25 banks in all were found to need stronger buffers — b.... More »
Will a Canadian Recession Lead to More Rate Cuts? + MORE Jul 8th
Will the Bank of Canada cut interest rates this month? It’s increasingly likely, as Governor Stephen Poloz faces disappointing economic data and mounting evidence of a Canadian recession.
Markets have already priced the chance of a cut at 50 per cent, as pundits and lenders revise their forecasts.... More »
Moody’s concerned about Canada’s household debt + MORE Oct 21st
Moody’s says the combination of rising household debt and rising home prices creates a risk for the country’s banks and Ottawa, which guarantee a ‘considerable’ portion of mortgages..... More »
Are You Retirement-Ready? + MORE Jan 29th
RRSP season is upon us, and banks are laying on the pressure to save – are you putting enough cash away? Many Canadians, especially young adults, aren’t entirely clear on how they should be saving for retirement – and we spoke to a few of them to see how they really feel (check out ou.... More »
Bank of Montreal economists predicting interest rate cut + MORE Jan 14th
OTTAWA – Economists at the Bank of Montreal are joining those predicting the Bank of Canada will cut its key interest rate next week.
The Bank of Montreal cited low oil prices, a weak business outlook survey and recent comments by governor Stephen Poloz as reasons for its new forecast.
Poloz recen.... More »
Is YOUR Bank a Customer Service Winner?
– ratesupermarket.ca
What makes for a satisfied Canadian banking customer? According to The Canadian Retail Banking Customer Satisfaction Study, no-fee banking tops the list. The survey, now in its ninth year, was released this week by JD Power and Associates. In it, customers were asked to rank their level of satisfaction with their lender. The winner? No-fee giant Tangerine was top scorer with 836 out of 1000, with PC Financial in second at 782.
Among the “Big 5″ banks, TD Canada Trust was ranked highest with 736 points, for the 9th year in a row. JD Power says the company’s quality and satisfaction measurements are based on responses from millions of consumers annually.
The study also examined what features and services led customers to stay with their current financial institutions. Here is the breakdown.
Customers Still Want Face-to-Face Interaction
Despite the word’s digital evolution, the survey found a good portion of satisfaction is still based on personal service, including in-person and contact centre interaction, via phone, email and online chat…
Is YOUR Bank a Customer Service Winner?
– ratesupermarket.ca
What makes for a satisfied Canadian banking customer? According to The Canadian Retail Banking Customer Satisfaction Study, no-fee banking tops the list. The survey, now in its ninth year, was released this week by JD Power and Associates. In it, customers were asked to rank their level of satisfaction with their lender. The winner? No-fee giant Tangerine was top scorer with 836 out of 1000, with PC Financial in second at 782.
Among the “Big 5″ banks, TD Canada Trust was ranked highest with 736 points, for the 9th year in a row. JD Power says the company’s quality and satisfaction measurements are based on responses from millions of consumers annually.
The study also examined what features and services led customers to stay with their current financial institutions. Here is the breakdown.
Customers Still Want Face-to-Face Interaction
Despite the word’s digital evolution, the survey found a good portion of satisfaction is still based on personal service, including in-person and contact centre interaction, via phone, email and online chat…
