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On October 20, 2019, Scotiabank identified a technical error where legitimate charges on certain customers’ credit card statements were mislabeled as “BNS Scotia Life Insurance.” The mistaken charges all took place between October 18 and 20. Many customers were angry and took to social media to express their unhappiness. Scotiabank was responsive to customer complaints they received over social media.
Make Sure to Check Your Credit Card Statements
While Scotiabank’s mistakes are unsettling, they can serve as a learning opportunity. Always make sure to check your credit card statements against receipts of your purchases. While banks usually record transactions correctly, the Scotiabank incident shows that no bank is perfect.
In addition to bank errors, you may find improper charges on your credit card statement if someone has gotten hold of your credit card information. In these cases, criminals may be able to use your credit card to make unauthorized purchases…